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FAQ

My Account

a). Do I have to sign up in order to make a purchase?

Yes, you need to sign up to make a purchase online. But the real fun is you can view your order status and order history. Registration is FREE anyway!

b). I have forgotten my password. What can I do?

Simply click on "Forgot your password" link and a new password will be sent to you.

Make Orders

a). I am new, how to I make an order?

Click HERE to find our more.

b). How do I know if my order is successful?

You will receive an e-mail confirmation with the order number upon successful transaction. In the event that you did not receive any e-mail confirmation, please login to your account and check your shopping cart to see if you have checked out all items successfully.

Products

a). Why are we selling the products at such low prices?

We have direct source with the country of origin of the products. We buy in bulk to get good bargain.

b). Why choose sample size?

If you are a first timer to try a new product, YES, sample size would be a better choice for you to find if the product suit you. Also, price of sample size product is definitely lower than normal size.

c). Are all your product genuine?

We take pride in selling true and genuine products. We will not sell any fake or imitation goods.

Delivery

Click HERE to find our more.

Payment

a). What are the payment method?

Inter Bank Transfer:

You can perform offline fund transfer, via internet banking or ATM fund transfer.

After payment, send us an email with payment details and we shall process your order upon receipt of payment.

See HERE to find out more.

Return & Refund

a). Can I request for return and refund?

We do not accept returns and refund once the product has reached you in good condition.

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